Shipping & Delivery
* We try our best to keep all items in stock. If the ordered item is out-of-stock we will email you immediately so that can decide whether you wish us to place it on back order for you.
* The customer’s must report any damage in transit or missing items to us within 7 days of delivery. Provided prompt notice is given and provided it’s to our satisfaction that such damage/loss of content occurred in transit but not otherwise, we will refund or replace such goods free of charge to the customer.
Shipping Policy for By-Lin
Thank you for shopping at by-Lin! We offer worldwide shipping through our shipping partner, PostNL. Please read our shipping policy below for more information on shipping options, costs, and delivery times.
Shipping Options and Costs:
We offer the following shipping options:
- Benelux Free Shipping: This option is available for orders shipped within Belgium, the Netherlands, and Luxembourg and is free for all orders above €50. For orders below €50, a flat rate of €5 will be charged.
- International Shipping: This option is available for all other countries and is a flat rate of $24 (USD).
Please note that the shipping costs listed above are subject to change without notice. All shipping costs will be calculated and displayed during checkout.
Delivery Times:
Delivery times may vary depending on the shipping option you choose and your location. PostNL provides estimated delivery times for each shipping option during checkout, but please note that these are estimates only and are not guaranteed.
Customs and Duties:
by-Lin is not responsible for any customs or duties that may be imposed on international orders. It is the customer’s responsibility to pay any additional fees that may be charged by customs officials.
Order Processing:
Orders will be processed within 2-3 business days after payment is received. If there are any delays in processing your order, we will notify you via email.
Shipping address:
Please ensure that the shipping address you provide during checkout is correct. By-Lin is not responsible for any delays or additional shipping costs that may occur due to an incorrect shipping address.
Lost or damaged Packages:
by-Lin is not responsible for any packages that are lost or damaged during shipping. If your package is lost or damaged, please contact PostNL directly to file a claim.
Returns & replacement
We do our absolute best to make sure you are happy with your purchase! If you’re unhappy in any way, please send an email to info@by-lin.com stating your order number and the nature of the problem.
To exchange / return an item(s) eligible for return, please send the item(s) in unworn condition with tags attached to the following address:
by-Lin bv
Bornsestraat 48
7556 BG Hengelo (OV)
The Netherlands
We will email you when we process your exchange / return.
Customs and Import Duties Notice:
by-Lin wishes to inform our international customers about potential customs and import duties when importing products into their destination country. These costs may vary and are determined by the customs authorities of the respective country.
It is important to note that these costs are beyond by-Lin’s control and are not included in the listed product prices or shipping costs on our website. by-Lin does not accept responsibility for any delays or issues arising from the payment of these costs.
Customers are advised to contact their local customs authorities in advance to fully understand the applicable procedures and costs for importing goods. By placing an order with by-Lin, customers accept responsibility for paying any customs and import duties imposed by their local authorities.
For further inquiries or information, our customer service team is available to assist.
* Make sure to include the original invoice. Without it, we will not be able to process your exchange / return
* Your exchange / return must be postmarked within 30 days of the initial ship date.
* Exchanges / returns received in worn condition will not be exchanged / refunded
* Refunds can only be issued to your original payment method
* Shipping is non-refundable, except in cases where we have made a shipping error
If there is an issue with your order, please contact us first. Your satisfaction is extremely important to us.